Funeral Arranger

Our funeral service teams work hard to provide a personal and professional service across Lincolnshire, where we have been supporting the bereaved for over 150 years. Showing compassion and empathy and delivering the highest standards of professional service, we support our customers through what can be one of the most difficult days of their lives.

As a Funeral Arranger, you will be at heart of providing a warm, compassionate, and comprehensive customer care when it’s needed most. You’ll often be one of the first points of contact for bereaved clients – advising and supporting them to arrange every detail of the funeral for their loved one to a high standard. Duties will include (but are not limited to):

• Effectively planning, scheduling, and coordinating funerals, ensuring that your clients are aware of all available options for products and services
• Playing a supportive role for your clients, welcoming them for visits, answering their queries and ensuring a professional and compassionate service is provided to them throughout
• Co-ordinating and liaising with internal and external services to ensure a smooth final journey for the deceased. For example, masons, ministers and crematoriums
• Maintaining relevant digital and paper records along with other general administrative duties
• Supporting the preparation of the deceased for their funeral and any prior visitations on request

We’re not looking for any specific experience or qualifications – though experience in the funeral industry or in an administrative environment would be an advantage. However, we’ll support you with specialist training from day one! If you’re a caring people person with a genuine desire to help people at a time when they need it most, then we’d love to hear from you! You’ll need to have a full driving licence and show us:

• A naturally caring and professional approach to customer service in any situation
• Excellent interpersonal skills, able to demonstrate a high standard of professionalism at all times
• Outstanding organisational and administration skills with a keen eye for detail
• The ability to work productively and efficiently as part of a team 
• Good literacy, numeracy and IT skills as extensive use of technology is required in this role

Our Funeral Arrangers are expected to sell Funeral plans as part of their role. As this is FCA regulated, successful candidates will be required to go through our vetting process, which will include identity verification, criminal background, reference and credit checks. These checks will be carried out by our partner organisation, Ecclesiastical. More information about these checks will be provided at interview. 

When applying for this position you should recognise that the reverent care of the deceased forms a large part of our services so, you’ll need to be comfortable in the presence of the deceased and in support of our clients.

Benefits

This is a great opportunity to develop your career in Funerals and make a difference to the lives of our communities! In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:

• 30 days annual leave (including bank holidays) (pro-rata)
• Pension scheme (with up to 12% employer contributions)
• Generous colleague discount rates across our family of businesses
• Annual discretionary colleague bonuses to reward you for your hard work
• Free tea and coffee provisions for all colleagues during rest breaks at work

We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better.