The ideal candidate will have proven experience in a customer care or customer service management role, with a strong understanding of customer care policies, procedures and service level agreements. Excellent problem-solving skills and the ability to resolve escalated issues effectively are essential. Outstanding communication and interpersonal skills, the ability to work independently and take initiative and strong organisational skills with attention to detail are required. Proficiency in using customer service software and tools is also necessary.
Benefits:
In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:
- 30 days annual leave (including bank holidays) (pro-rata)
- Pension scheme (with up to 12% employer contributions)
- Generous colleague discount rates across our family of businesses
- Annual discretionary colleague bonuses to reward you for your hard work
- Free tea and coffee provisions for all colleagues during rest breaks at work
We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better.