IS Support Field Engineer

Our colleagues in IT provide an efficient and dependable support service to all of our business areas. A crucial part of our support services, this team use their creative knowledge to support, identify and develop systems and processes across all of our business areas. We're now looking for an IS Support Field Engineer to join our busy team. 

In this role, you’ll play a vital role in ensuring smooth IT operations across our organisation. You’ll be responsible for configuring both software and hardware before they’re implemented, and for managing major incidents, addressing escalated IT issues to keep things running seamlessly. By troubleshooting and resolving hardware and software challenges, you’ll help our colleagues stay productive and connected.

You'll also analyse records and logs to spot trends, proactively addressing root causes to prevent future issues. Your tasks will include setting up new user accounts, configuring hardware, and creating and updating our knowledge base. You’ll guide team members through technical solutions, ensuring they feel confident and supported. Additionally, you’ll take ownership of regular maintenance, housekeeping, and implementing service improvements to enhance reliability.

You’ll collaborate with the Implementation and Projects Team, providing on-site and remote support to deliver new hardware and software, guiding colleagues on how to use these tools effectively. Managing communication around any service disruptions and liaising with third-party suppliers for escalated issues is another important aspect of your role.

We're looking for someone resilient and adaptable, able to thrive in a fast-paced environment. Ideally, you’ll have experience in a multi-site organisation or a retail setting and will feel confident discussing technical solutions in clear, straightforward language. Strong communication skills, both verbal and written, are essential, as you’ll frequently be guiding colleagues through technical resolutions.

You’ll be a proactive problem-solver with a passion for delivering excellent customer service and a keen interest in IT. Familiarity with applications like Azure and Remote Desktop software will be advantageous, and you’ll be comfortable diagnosing issues quickly to minimise impact on the business.

A full driving licence is essential, as you’ll use a Society-provided vehicle for business travel.

This is a great opportunity for someone who’s technically skilled, customer-focused, and motivated to make a positive impact on our IT operations across the Society.

Benefits:

In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:

• 30 days annual leave (including bank holidays) (pro-rata)
• Pension scheme (with up to 12% employer contributions)
• Generous colleague discount rates across our family of businesses
• Annual discretionary colleague bonuses to reward you for your hard work
• Free tea and coffee provisions for all colleagues during rest breaks at work

We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better.

From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email [email protected].

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.