About the role:

We are seeking a Pharmacy Contract Manager to oversee key client relationships, ensuring contract compliance, service development and profitability across our pharmacy operations. This role will act as the first point of contact for contractual matters, managing client expectations and driving growth and efficiency.

You will be responsible for achieving growth and profit targets, enhancing service offerings, and strengthening relationships through strategic contract management. Attending contract review meetings, resolving operational issues and preparing for contract expirations will be essential to maintaining long-term success.

In collaboration with NHS Trusts, you will ensure compliance with NHS policies and governance, oversee workforce planning, recruitment and development, and drive service improvements to enhance patient outcomes. Your role will also involve tender management, ensuring all submissions meet required criteria, adhere to governance structures and are delivered within budget and scope.

You will play a key role in protecting existing income streams, developing structured plans for each client, and providing financial models to support tender activities. Additionally, you will engage with key business stakeholders to develop and implement new service models.

For more detailed information about the role, please refer to the full job description which is available as a download on this page.

INDMP

About You

The ideal candidate will have strong influencing and negotiation skills, experience in contract management, and the ability to build effective relationships at all levels. You should have a solid understanding of Community Pharmacy, NHS operations across the UK, and the financial acumen to translate insights into operational action. Experience managing multidisciplinary projects and a keen eye for detail and planning are essential. A full driving licence and access to a vehicle for business use are required.

If you have a passion for pharmacy services, a strategic mindset, and the ability to drive commercial success, we’d love to hear from you!

Benefits:

In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:

34 days annual leave (including bank holidays) (pro-rata)

Pension scheme (with up to 12% employer contributions)

Generous colleague discount rates across our family of businesses

We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better.

About Us

From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more!

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email [email protected].

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.

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