Crematorium Administrator

An opportunity has now arisen for a Crematorium Assistant to join our team at our crematorium in South Lincolnshire, managing the day-to-day administration of the site. In this role, you will work cohesively with your team and provide a first class receptionist, administration and chapel attendant service for the crematorium, providing exceptional service to all of our customers, members and other clients. Duties will include (but are not limited to):

• Ensuring office cover is maintained during normal opening hours. 
• Maintaining a clean and tidy workspace, including offices, chapel and other areas that will be seen by the public. 
• Maintaining the office, including all equipment and reporting where faults are identified, maintaining the filing system and other inventory items. 
• Greeting and receiving any funeral services in a compassionate and professional manner. 
• Dealing with enquiries from Funeral Directors and other customers by telephone, email and other means of communication. 
• Dealing with the Book of Remembrance, processing entries and overseeing other memorial enquiries. 
• Maintaining financial accounts and records, including the collection and receipt of fees, organising banking returns and maintaining the petty cash records. 

If you’re a caring people person with a genuine desire to help people at a time when they need it most, we’d love to hear from you! You’ll need to show us:

• Excellent customer service and administration skills, desirably with previous experience in a similar environment.  
• Excellent literacy, numeracy and interpersonal skills. 
• Good administration skills, with experience of Microsoft Word and Excel. 
  
• Good communication skills with a confident, empathetic, compassionate and professional manner.
• Demonstrating an ability to work under pressure in a fast-paced environment. 
• Maintaining a flexible approach to working, including working additional hours due to unplanned absence and annual leave, as well as working occasional weekends and evenings. 
  

When applying for this position you should recognise that the care of our clients forms a large part of this role, so we need you to be comfortable supporting our clients in what can be emotional and difficult times for them. 

Benefits

This is a great opportunity to develop your careers in Funeral Services and make a difference in our communities. In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:

• 30 days annual leave (including bank holidays) (pro-rata)
• Pension scheme (with up to 12% employer contributions)
• Generous colleague discount rates across our family of businesses
• Annual discretionary colleague bonus to reward you for your hard work
• Free tea and coffee provisions for all colleagues during rest breaks at work

We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better.