Our Support Services are always on hand to offer advice and guidance to colleagues across our business. Our People team are part of this, working with colleagues every day to strengthen working relationships and provide clear policies and procedures that continually support the achievement of our purpose and approach.
We’re looking for a confident and capable ER Case Manager to join our team and take a lead role in delivering a high-quality, consistent and pro-active HR advisory service across the organisation.
In this key role, you will lead, coach and support our team of People Advisors and People Assistants, ensuring a collaborative, high-performing culture rooted in learning, accountability and operational excellence. As a senior point of contact, you will provide expert guidance on complex employee relations (ER) matters, oversee quality assurance across casework, and contribute insight into people performance, risks and trends.
You’ll lead on high-risk and sensitive casework including investigations, formal hearings, redundancies, TUPE and occupational health matters, while supporting the growth and capability of our People team through mentoring, coaching and development. By developing strong relationships with managers and People Business Partners, you’ll champion devolved people management, influence change programmes and embed best practice across the employee lifecycle.
This is a fantastic opportunity to make a real impact – driving consistency, capability and confidence across our HR operations.
For a full breakdown of responsibilities, please refer to the job description which is available as a download on this page.
INDMP