Delivery Pharmacy Administration Assistant

Our community pharmacies play a key part in caring for the health and wellbeing of our customers and members. As the largest Co-operative Pharmacy group, our pharmacies offer so much more than just exceptional customer service! From prescriptions and flu vaccines to podiatry, we’re passionate about looking after the health needs of our patients.

Our Pharmacy Warehouse team are integral part of keeping our Pharmacies fully stocked and ready to provide our customers and members with the health products that they need. None of this would be possible without our dedicated Delivery Pharmacy Administrative Assistants, who actively contribute to achieving great results and maintain high standards every day. As part of this hardworking and supportive team, you’ll carry out tasks such as:

• Accurately inputting deliveries and managing schedules to ensure timely and efficient home delivery service.
• Handling controlled drugs and fridge deliveries safely, in line with Standard Operating Procedures (SOPs) and GDP regulations.
• Picking, packing, and preparing vehicle deliveries with correct labelling and secure packaging.
• Liaising with Drivers, Pharmacy Staff, and patients to manage failed deliveries and resolve issues quickly.
• Maintaining accurate records, supporting smooth coordination, and upholding patient confidentiality, dignity, and safety.
• Assisting with additional duties to support the wider pharmacy home delivery and administration team.

Please refer to the Job Description which is available as a download on this page for full details for this role.

Are you someone who takes pride on a job well done when working accurately in a fast-paced environment? Then we’d love to hear from you! We’re not just looking for previous experience (though that would be a fantastic bonus), we’re interested in you and what you can bring to the role! You’ll need to show us:  

• Excellent attention to detail when processing documentation, data entry and order handling.
• Strong communication skills, both written and verbal, for liaising with internal teams and patients.
• Good understanding of confidentiality and data protection, especially relating to medical information.
• An ability to work independently and as part of a team, managing multiple tasks and deadlines.
• Confident using delivery tracking systems, Microsoft Office and standard administrative software.

Benefits

This is a great opportunity to develop your Pharmacy career and make a difference to the lives of our communities. In addition to working for a growing co-operative business, we offer our colleagues fantastic benefits, including:

• Up to 30 days annual leave (pro-rata) including bank holidays
• Pension scheme (with up to 12% employer contributions)
• Generous colleague discount rates across our family of businesses
• Annual discretionary colleague bonuses to reward you for your hard work
• Free tea and coffee provisions for all colleagues during rest breaks at work
• Wellbeing initiatives and community engagement opportunities

We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. We work closely with the University of Lincoln School of Pharmacy, where some of our qualified Pharmacists are employed as Teacher Practitioners. Others expand in their roles through working as a clinical Pharmacist/Independent Prescriber in local GP surgeries or community hospitals.

From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email [email protected].

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.