User Fulfilment Team Leader

Our colleagues in IT provide an efficient and dependable support service to all of our business areas. A crucial part of our support services, this team use their creative knowledge to design, develop and support systems and processes across all of our business areas.

For further information about the position, please refer to the downloadable job description available on this page.

INDMP

We’re looking for someone with strong operational experience, a people-focused leadership style and a proactive approach. You’ll need:

• 3–5 years’ experience in fulfilment, operations analysis, service delivery or customer operations roles.

• Demonstrable team leadership experience within fulfilment or IT support environments.

• Strong understanding of IT asset management, identity and access processes and lifecycle operations.

• Ability to interpret and analyse fulfilment and performance data.

• Knowledge of ITSM tools (e.g., ServiceNow, Ivanti, Freshservice).

• Excellent organisational and communication skills.

• Ability to coach and develop team members.

• Strong problem-solving skills and a proactive mindset for process improvement.

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Benefits:

In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:

• 30 days annual leave (including bank holidays)
• Pension scheme (with up to 12% employer contributions)
• Generous colleague discount rates across our family of businesses
• Annual discretionary colleague bonus to reward you for your hard work

We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. We'll give you the opportunity to build the skills necessary to further progress your career and help to open up future opportunities, helping to shape your career for the better.

From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more!