You’ll bring a calm, compassionate and professional approach, with the ability to lead sensitively while maintaining high operational standards. You’ll have a relevant qualification such as the ICCM Diploma, or equivalent experience within a crematorium or funeral service environment, alongside proven leadership capability and strong organisational skills.
You’ll be comfortable supporting bereaved families with empathy and emotional intelligence, while also working confidently with funeral directors, officiants and other professionals. Strong communication and interpersonal skills are essential, as is the ability to handle sensitive situations with discretion, dignity and respect.
You’ll have a keen eye for detail and a commitment to accuracy, particularly in relation to statutory records, permits, financial transactions and compliance requirements. You’ll be confident managing budgets, overseeing payments and maintaining robust administrative processes.
Flexibility is important in this role, and you’ll be willing to work weekends, evenings and bank holidays, including responding to out-of-hours calls and carrying out keyholder duties when required. You’ll also be able to meet the physical aspects of the role safely, in line with health and safety procedures.
A full UK driving licence and access to a vehicle for business use is desirable, and a satisfactory DBS disclosure is required for this role. Additionally, the successful candidate must be CTTS qualified.
Benefits
In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:
- 30 days annual leave (including bank holidays) (pro-rata)
- Pension scheme (with up to 12% employer contributions)
- Generous colleague discount rates across our family of businesses
- Annual discretionary colleague bonuses to reward you for your hard work
- Working schedules that are available four weeks in advance, giving you time to plan around your shifts
- Free tea and coffee provisions for all colleagues during rest breaks at work
We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better.