Post Office Manager

A role with real community impact

What if your next Post Office role gave you the opportunity to lead a trusted community hub at the heart of everyday life?

At Lincolnshire Co-op, we see Post Offices as far more than service counters.

They are essential community spaces where people connect, access support, and complete important everyday tasks. From sending parcels and letters, to travel money, bill payments, passport applications and more — we help customers get things done quickly, safely and with confidence.

This is your chance to…

Lead your team and keep everything from parcels to payments running smoothly every day.

This isn’t a standard retail management role.

As a Post Office Manager, you’ll take full ownership of your branch, leading a team that delivers excellent customer service while ensuring essential services are delivered accurately, securely and efficiently.

Whether you’re already working in a Post Office or leading a retail team, or ready to take your next step into branch leadership, this is your chance to take on something bigger.

You’ll be a visible leader in your community, building strong relationships with customers, supporting your team, and driving both service standards and branch performance.

From day-to-day coaching to maintaining compliance and operational excellence, you’ll play a key role in shaping the experience every customer receives.

Here’s what your day in the Post Office looks like…

Your role will involve:

• Leading and inspiring your team, creating a positive, welcoming environment where people feel supported and motivated
• Taking full ownership of your Post Office — from daily operations through to performance and service delivery
• Delivering essential Post Office services including parcels and mail, bill payments, passport applications, car tax and currency services
• Coaching, supporting and developing your colleagues so they grow in confidence, skill and pride in what they do
• Balancing great customer service with hitting branch targets and driving performance
• Building genuine relationships with customers and become a trusted face in your local community

You won’t be doing this alone — you’ll be backed by a supportive network of retail and operational leaders who are invested in your success and development.IN

Either way, you’ll care deeply about great customer service and take pride in leading a team that makes a real difference in the community every day.

You’ll bring a mix of experience, energy, and leadership that helps keep your branch running smoothly and your customers well looked after.

You’ll likely bring:

• Experience working in a Post Office or similar customer-facing retail environment
• Leadership experience, with a strong track record of developing people and delivering results
• A genuine passion for great customer service and creating a welcoming, well-run branch
• Confident, clear communication skills with the ability to connect with people at all levels
• A supportive, approachable leadership style that inspires and motivates others
• Strong organisational skills with excellent attention to detail
• Confidence thriving in a busy, fast-moving and varied environment
• A real drive to continuously improve the customer experience

We require all colleagues working within our Post Office to complete a P250 check before joining the team.

From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email [email protected].

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.