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Travel Consultant

Monday - Saturday 9.00am - 5.00pm (Wednesday Opening Time: 9.45am)

37.5 hours per week

Not Specified

Spalding

£12.86 per hour

Permanent

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About the role:
More Than Holidays - We Create Unforgettable Experiences

What if your next role helped people make memories that last a lifetime?

At Lincolnshire Co-op Travel, we're more than a travel agency. We're a team of passionate travel experts who help customers turn their dream trips into reality. From family holidays and city breaks to honeymoons and once-in-a-lifetime adventures, we make every journey special.

As a Travel Consultant, you'll inspire customers with expert advice, personalised recommendations, and outstanding service. You'll build lasting relationships, help customers book their perfect getaway, and play a key role in your branch's success.

Where Every Journey Starts With You

No two customers are the same. One might be planning a relaxing beach escape, while another is searching for their next big adventure. You'll take the time to understand what matters most to them and help create the perfect travel experience from start to finish.

As a trusted travel advisor, you'll make booking holidays easy, enjoyable, and memorable.

What You'll Be Doing

Helping customers find and book holidays that are perfect for them.

Building strong relationships through excellent customer service and expert travel advice.

Achieving sales targets by spotting opportunities and creating memorable customer experiences.

Managing enquiries, payments, and travel bookings with accuracy and confidence.

Keeping up to date with travel trends, destinations, and industry updates.

Working as part of a supportive team to deliver great results and a welcoming branch environment.

Promoting Lincolnshire Co-op Travel through local events, community engagement, and in-store activities.

Supporting customers when plans change, providing reassurance and solutions when needed.
About You
The person behind every great holiday

You don't need to be a travel expert from day one – we'll provide the training, support and development you need to build your knowledge and confidence.

What matters most is your passion for helping people, building relationships and delivering exceptional customer experiences.

You'll likely bring:

A passion for delivering great customer experiences, with the confidence to build relationships and spot sales opportunities.

Excellent communication skills and a friendly, professional approach that helps customers feel valued and understood.

A positive, adaptable mindset, with the ability to stay organised and thrive in a fast-paced environment.

Strong attention to detail when managing bookings, payments, and customer information.

Good digital and numeracy skills, including confidence using Office 365 and other systems.

A genuine interest in travel, a willingness to learn, and a commitment to contributing to a successful team and branch.

A full job description is available to download on this page, including further details about the responsibilities, experience and skills required for the role.

The difference you'll make

Travel is about more than booking holidays.

It's about creating memorable experiences, helping customers explore the world with confidence and providing expert support every step of the way.

Most importantly, you'll contribute to our purpose of bringing together energy, ideas and resources to make life better in our communities.

Alongside the opportunity to work in a role that helps create unforgettable experiences, you'll benefit from:

Up to 30 days annual leave (pro rata), including bank holidays

A pension scheme with up to 12% employer contributions

Generous colleague discount across our family of businesses

Annual discretionary performance-related bonuses

Wellbeing support and opportunities to get involved in community initiatives

We're proud to be an Investors in People – Platinum employer, recognising our commitment to developing colleagues and supporting long-term careers.

Ready to help customers discover their next adventure?

Whether you're helping someone book a dream holiday, a family getaway or a once-in-a-lifetime trip, you'll play an important role in creating experiences they'll never forget.

If you're looking for a role where customer service, sales and people really matter, we'd love to hear from you.
About Us
From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email [email protected].

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.

Job Description

Where you'll
be working

Here is where you'll be based.

17 Hall Place, Spalding, Lincolnshire, PE11 1SA, United Kingdom

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Travel

Love talking travel? In our Travel branches, you're the person who turns 'we need a break' into a holiday they'll talk about for years.

Find out more

Why choose us?

Career progression

Whether you have big ambitions or taking a small next step, you'll have chances to learn, build your skills, and grow more confident in your role.

How we help you grow

For life's challenges

If life gets in the way you'll have supportive managers who listen and help you find a way forward.

Owned by members, not shareholders

You'll be part of a co-op that puts people and communities first, every day.

Beewise credit union

A Lincolnshire Co-op exclusive credit union, with a simple way to save and access low-interest loans.

Pensions

Your future matters. We'll match what you pay in, up to 12%, with our Honeypot pension scheme.

Volunteering

You get two paid days a year to volunteer locally, doing something that feels good and has an impact in the community.

Why choose us

Rewards & benefits

A good job should come with good perks and as a colleague, you'll have access to a range of rewards and benefits. Some from day one, with others available once you've completed your probation.

Up to 36 days holiday

You'll start with 30 days annual leave (including bank holidays). That rises to 36 days with service.

Time to talk

A yearly catch-up with your manager to talk about how things are going and what support, training, or next steps would help you.

Beewise credit union

A Lincolnshire Co-op exclusive credit union, with a simple way to save and access low-interest loans.

Employees association

Discounted social events and days out. From comedy nights and concerts to shows and trips at special prices.

Colleague awards

Great service doesn't go unnoticed. You can nominate a colleague for an award when they've gone the extra mile.

Healthcare scheme

Affordable cover options for individuals and families, if you want a little extra support.

Union membership

We work closely with the Union of Shop, Distributive and Allied Workers (USDAW) to support good working conditions and best practice.

Wellbeing support

Help for both body and mind, including counselling, helpful resources and other support when you need it.

Discretionary bonus

When the Society performs well, profits may be shared through an annual discretionary bonus. It's worked out as a percentage of your annual wage.

Colleague discount

After you've completed your probation, you'll get discounts across our products and services through our cashback scheme.

Volunteering days

You get two paid volunteer days each year to support your local community. It's part of your role, fully paid.