Funeral Receptionist

The person we're looking for

You don't need previous experience in Funeral Services to join us – we'll provide the training, guidance and support you need to build your confidence in the role.

What matters most is the way you communicate with people. You'll be approachable, organised and able to remain calm and professional when supporting families during sensitive and emotional situations.

You'll be great at this if you:

• Have a caring, respectful and professional approach to supporting others.
• Communicate confidently and have a warm, approachable manner.
• Can remain calm, composed and sensitive in challenging situations.
• Are organised and have strong attention to detail.
• Enjoy working as part of a close-knit team while taking responsibility for your own work.
• Have good administrative skills and can manage different priorities.
• Understand the importance of discretion, integrity and confidentiality.

Making a difference when it matters

For families using our Funeral Services, the experience they receive matters. Your professionalism, organisation and approach can help create a reassuring experience from their first interaction with us.

You'll help ensure families feel welcomed and supported, while providing the reliable administrative and team support that allows our Funeral Directors and colleagues to deliver the best possible service.

When applying for this position you should recognise that respectful care of the deceased forms a large part of our services, so you'll need to be comfortable in the presence of the deceased and in supporting our clients.

Alongside the opportunity to work in a role that has real purpose, you'll benefit from:

• Up to 30 days annual leave (pro rata), including bank holidays.
• A pension scheme with up to 12% employer contributions.
• Generous colleague discounts across our family of businesses.
• Annual discretionary colleague bonuses to recognise your hard work.
• Wellbeing support and opportunities to get involved in community initiatives.
• Ongoing training and development to help you build a long-term career.

We're proud to be an Investors in People – Platinum employer, recognising our commitment to developing colleagues and supporting long-term careers.

Ready to make a difference?

This is more than a reception role. It's an opportunity to be part of a team that supports families through some of life's most significant moments, providing professionalism, reassurance and care when it matters most.

If you're looking for a meaningful role where people, teamwork and purpose are at the heart of what you do, we'd love to hear from you.

Please note that the successful candidate for this role will be required to complete a DBS check before joining our team, the successful candidate will work the 25 hours over 5 days each week.

From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email [email protected].

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.