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IT Application Analyst

Not Specified

37.5 hours per week

Not Specified

Support Centre, Lincoln

£35k - £40k per annum (dependent on experience)

Permanent

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About the role:
We’re expanding our IT team and looking for an enthusiastic Application Analyst to join us! In this role, you’ll take ownership of a subset of applications within the Society’s portfolio, managing them through their entire lifecycle. Working closely with the Applications Manager, you’ll ensure application performance, reliability, and drive continuous improvement. This is an exciting opportunity to be at the forefront of innovation, contributing to a thriving team and making a real difference in how we operate.

Key responsibilities include managing application-related incidents, identifying root causes, and implementing solutions to prevent recurrence. You will conduct regular maintenance activities such as upgrades, patching, and performance tuning while ensuring compliance with security and operational standards. By monitoring application performance and availability, you will proactively address issues and generate insightful reports to support decision-making.

Collaboration is central to this role, as you’ll work with suppliers to resolve technical issues, implement updates or enhancements, and evaluate supplier performance. Sharing knowledge and best practices with the IT team, you will enhance our application management capabilities and maintain comprehensive documentation for assigned applications.

This is an exciting opportunity to play a pivotal role in ensuring the reliability, performance, and continuous improvement of the Society’s application portfolio while contributing to the success of our IT team.

For a full list of responsibilities you can refer to the full job description, which is available as a download at the top of this page.

INDMP
About You
To be considered for this role, you'll need to show us:
- Proven experience as an Applications Analyst or in a similar role.
- Familiarity with ITIL or similar frameworks.
- Experience with specific applications or technologies relevant to the Society's portfolio. Including but limited to: Microsoft Technologies, SQL, iOS, VMWare, Hyper-V, Citrix, Netapp, Palo Alto, Dell, Aruba, Anti-Virus technologies, SaaS solutions
- Ability to work effectively in a team environment.
- Strong understanding of application lifecycle management and maintenance practices.
You'll need proven experience in supporting change projects and managing application-related incidents. You'll also bring excellent problem-solving and analytical skills, along with strong communication and interpersonal abilities to effectively collaborate with diverse teams and stakeholders.
Benefits:

In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:

30 days annual leave (including bank holidays) (pro-rata)

Pension scheme (with up to 12% employer contributions)

Generous colleague discount rates across our family of businesses

We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better.
About Us
From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email [email protected].

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.

Job Description

Where you'll
be working

Here is where you'll be based.

Stanley Bett House, 15-23 Tentercroft Street, Lincoln, Lincolnshire, LN5 7DB, United Kingdom

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Support Services

Behind every great shift in store, branch, pharmacy or funeral home, there's a team working with our front-line colleagues making sure everything runs smoothly.

Find out more

Why choose us?

Career progression

Whether you have big ambitions or taking a small next step, you'll have chances to learn, build your skills, and grow more confident in your role.

How we help you grow

For life's challenges

If life gets in the way you'll have supportive managers who listen and help you find a way forward.

Owned by members, not shareholders

You'll be part of a co-op that puts people and communities first, every day.

Beewise credit union

A Lincolnshire Co-op exclusive credit union, with a simple way to save and access low-interest loans.

Pensions

Your future matters. We'll match what you pay in, up to 12%, with our Honeypot pension scheme.

Volunteering

You get two paid days a year to volunteer locally, doing something that feels good and has an impact in the community.

Why choose us

Rewards & benefits

A good job should come with good perks and as a colleague, you'll have access to a range of rewards and benefits. Some from day one, with others available once you've completed your probation.

Up to 36 days holiday

You'll start with 30 days annual leave (including bank holidays). That rises to 36 days with service.

Time to talk

A yearly catch-up with your manager to talk about how things are going and what support, training, or next steps would help you.

Beewise credit union

A Lincolnshire Co-op exclusive credit union, with a simple way to save and access low-interest loans.

Employees association

Discounted social events and days out. From comedy nights and concerts to shows and trips at special prices.

Colleague awards

Great service doesn't go unnoticed. You can nominate a colleague for an award when they've gone the extra mile.

Healthcare scheme

Affordable cover options for individuals and families, if you want a little extra support.

Union membership

We work closely with the Union of Shop, Distributive and Allied Workers (USDAW) to support good working conditions and best practice.

Wellbeing support

Help for both body and mind, including counselling, helpful resources and other support when you need it.

Discretionary bonus

When the Society performs well, profits may be shared through an annual discretionary bonus. It's worked out as a percentage of your annual wage.

Colleague discount

After you've completed your probation, you'll get discounts across our products and services through our cashback scheme.

Volunteering days

You get two paid volunteer days each year to support your local community. It's part of your role, fully paid.